Returns

All returns to Risque Video are subject to the following conditions:

• Your Return Shipment must be shipped within 30 days of the day your order shipped (the "Ship Date" on your invoice).
• Merchandise must be factory sealed to receive a refund.
• Shipping Charges are not Refundable.
• Opened items cannot be returned unless DEFECTIVE.
• Defective Items† will be replaced with the same Item only. NO Refunds!
• International Customers are responsible for Duty Taxes and Shipping Charges if order is refused.
• Defective novelty items can only be replaced with another of the same item, no substitutions will be made and no refunds will be issued.
• Non-defective novelties may not be returned for any reason.
• If a package is returned to our facility without reason, we may contact you via the telephone to resolve the issue in a timely fashion.

† All DVDs are NTSC format. Returns can not be accepted due to incompatibilities.

If your product is not functioning properly, please call our Customer Support Department at 1-888-661-6969 or email our Returns Department at returns@risquevideo.com within 30 days of your purchase.

All defective products returned to us must be accompanied by a valid Return Authorization (RA) number issued by us within 30 days of your original invoice date. After 30 days from purchase we can no longer issue an RA. RA's expire in 15 days after they are issued and cannot be extended or re-issued. A valid RA number must be written clearly and conspicuously on the outside of the packaging. Incomplete or unauthorized returns will be refused.